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Policy
By accessing, using or browsing this site or downloading
any information from it, you agree to be bound by our terms
of use set out below.
Disclosure documents
This privacy policy sets out the information handling practices
of Solid-Rock Securities Limited (‘Solid-Rock Securities ’).
Solid-Rock Securities is an innovative and competitive provider
of stockbroking and financial planning services and we may
be contacted by:
1. Office: 18th Floor, Stock
Exchange House, 2/4, Customs Street, Tinubu, Lagos Island,
Lagos.
2. Mail: P.O.Box 1148, Ikeja, Lagos.
3. Telephone: 234-1-2660408, 234-1-2666813.
4. Email: admin@solidrocksecng.com.
Solid-Rock Securities commitment to protecting your privacy
means that, amongst other things, in the process of collection,
storage, accuracy, use and disclosure of your personal information,
your privacy is respected.
Solid-Rock Securities is bound by the National Privacy Principles
under the Privacy Act. This policy explains how we treat information
that we hold about you. It sets out the types of information
we collect, how we may use that information and who we allow
to access it. In addition to this policy, we will on occasions
provide you with specific notice about how we use particular
information that we collect from you.
Collection of Information
Our website is passive and does not collect personal information
from you.
Security
Solid-Rock Securities respects your privacy and we
have taken reasonable steps to protect our website. We will
review our security procedures and practices from time to
time.
Links to other sites
Please note that the Solid-Rock Securities website links to
other websites. You will need to contact those websites directly
to ascertain their privacy standards.
Cookies
Solid-Rock Securities does not use cookies to collect
information from you through this website.
Email policy
By communicating with us via email, you authorise us to act
on any instructions or apparent instructions without enquiring
as to the identity of the sender. If your instructions are
ambiguous, incomplete or unclear we are under no obligation
to act on such instructions. Solid-Rock Securities will not
be liable for any cost, expenses, loss or damage which you
may suffer or incur in connection with any action taken or
omitted by us in following any email instructions from you.
You are responsible for and must take all reasonable care
to ensure that the information you supply to us is accurate.
When we correspond with you by email, our messages are not
encrypted and may potentially be accessed by unauthorised
persons or organisations.
Accuracy
We rely on the accuracy of the information you provide.
If you think that we hold information about you that is incorrect,
incomplete or out of date please contact us as set out above
and we will take reasonable steps to correct, complete or
update it. If we decline to correct our records we will give
you reasons for our decision and we will associate with the
record a statement that you think the information is incorrect.
Access
You are generally entitled to review the personal information
we hold about you. If you wish to access your personal information,
for security reasons, we require you to complete our ‘Request
to Access Form’ and identify yourself and the information
you would like to review.
Similarly, you may need to tell us the name of your financial
planner should you want to access the personal information
held by them.
A ‘Request to Access’ form can be obtained from your adviser
or from our Client Advisory Service on 234-1-2660408.
Once the Privacy Officer receives a signed request form, if
there is no reason for us refusing access to the information,
we will locate the information and make arrangements to give
you access. We reserve the right to charge reasonable costs
incurred in providing you access to your information but we
do not impose a charge for lodging a request for access.
We will try to provide you with the information you request
within a reasonable time period. The time we require to arrange
access will depend upon the type of information to which you
request access.
In certain circumstances, we may refuse you access to personal
information we hold about you. For example, if giving you
access would unreasonably interfere with the privacy of others.
If we do not provide you access to your information, we will
give you reasons for our decision.
Solid-Rock Securities can only provide access to your personal
information held by Solid-Rock Securities . If you want to
access the personal information held by our other related
companies you will need to contact those companies directly.
Complaints Process
Solid-Rock Securities has a formal complaint handling policy.
If you wish to make a complaint about a possible breach of
privacy, you should contact our Privacy Officer at Solid-Rock
Securities by:
1. Office: 18th Floor, Stock
Exchange House, 2/4, Customs Street, Tinubu, Lagos Island,
Lagos.
2. Mail: P.O.Box 1148, Ikeja, Lagos.
3. Telephone: 234-1-2660408, 234-1-2666813.
4. Email: admin@solidrocksecng.com.
Solid-Rock Securities may change the information contained
in this privacy policy from time to time. You should ensure
that you have obtained the most recent version of this privacy
policy.
For more information, please contact us. |
